Questions that you
frequently ask us

How do I instruct BLD?

Instructions can be sent to BLD by phone, fax, post or email. Details can be found on the contact page of this website.

What is the first thing BLD do when they receive an instruction?

Within one hour of being instructed by a broker/Insurer we will contact the claimant motorcyclist. We will then establish their requirements:

• Do they need a hire bike and can justify a claim for the cost of the hire?
• Does their damaged bike need to be moved to storage?
• Do we need to prepare an estimate for the cost of repairing their damaged bike ?
• Do they need any additional support?

How soon can a claimant motorcyclist expect to receive a replacement motorcycle and/or riding kit?

BLD can provide a replacement hire bike anywhere in the Great Britain and Northern Ireland within a timescale to meet the claimant’s requirements. Riding kit may also be provided for hire and delivered with the motorcycle if required.

Will BLD provide a hire bike if the claimant motorcyclist's bike has only minor damage?

To protect against an unnecessary bill, a hire motorcycle is only despatched if the claimant’s bike is not roadworthy or if a temporary repair option cannot be carried out to the claimant's own bike, and the claimant has available funds to pay for the work. 

When do BLD collect the claimant's damaged motorcycle?

The claimant’s damaged bike will be collected within a timescale to meet the his/her requirements. In the case of 100 per cent non-fault claims, BLD will pay all initial storage and recovery charges and recoup the costs from the party responsible for the accident.

What happens to a damaged bike after it has been collected by BLD?

Within 48 hours of collecting the damaged bike, BLD will forward a repair estimate to a recipient designated by the referrer in their initial instruction. Digital images of a damaged bike and riding kit will be available to support desktop engineers’ assessments. Following receipt of a written repair authority from an insurer, BLD will commence repairs to a bike within 48 hours of the arrival of the required parts. 

How are BLD's charges paid?

If the representatives of the claimant instruct BLD, then BLD will forward its charges to the insurer dealing with the claim on behalf of the responsible party. However, if BLD are instructed directly by an insurer, BLD will submit one invoice at the conclusion of a repair, or following disposal of a total loss bike. This will detail all applicable charges, i.e. relevant repair or storage charges, together with any agreed hire motorcycle and riding kit charges. 

What about communications?

All postal and/or email communications are actioned within 24 hours of their arrival at BLD. All post is scanned onto our system. BLD can communicate with instructing parties according to their preferences e.g. by post, telephone, email or fax.

BLD's software provides the ability to send SMS to claimants for further methods of communicating about the status of their hire and/or repair.

How often will you provide progress updates for a claim?

Monthly and weekly MI Reports are available to insurers and brokers to assist them with management information and statistical analyses.