BLD work closely with their partners to work to SLA's that fit their requirements, but also provide advice on areas we feel should also be monitored or those that may not necessarily be relevant to providing the most efficient claims journey for the client. We are happy to discuss your specific SLA requirements to ensure the appropriate fit is made.
We believe that we collect an unrivalled amount of feedback from our clients due to the unique manner in which we obtain the information from our clients. As a result we are able to respond to any issues without delay and ensure that the client obtains the best service possible. Our CSI statistics for 2010 showed that over 99% of the clients surveyed would recommend BLD to others.
BLD are authorised to carry out claims management functions by the Ministry of Justice and the Financial Conduct Authority. In addition, we are First Tier members of the ABI GTA where we hold a seat on the Technical Committee, and members of The CHO form part of the Executive Committee. We are also members of Motorcycle Action Group, British Motorcycle Federation and licensed by VOSA to provide MOT services.
BLD can provide MI reporting to fit your business requirements. As a result of the in-house design, build and maintenance of our proprietary claims software, we have the flexibility to produce bespoke MI to produce the data that YOU require for YOUR business model.
BLD can receive New Claims instructions in multiple formats to fit your own requirements. This can be hot transfer, email, fax, or any combinations of these. Electronic instructions are imported directly into our Claims System and new claims are automatically generated and set up as a result. This enables us to have all relevant information at hand when dealing with warm transfers, and where we are to make an outbound call to the client upon receipt of the instruction, reduces the time it takes to make contact. On average we take around 15 mins from receipt of instruction to making first contact with the client.