Bikers prefer to talk to bike specialists! Our experienced claims professionals handle over 100,000 inbound calls annually, and at the forefront of our claims services is our FNOL team.
Our FNOL team has many years’ experience dealing with motorcyclists at the crucial initial stage of providing advice and solutions in respect of the client’s claim, and have been managed by the same individual for over 10 years. As such their understanding of the needs of a motorcyclist following a claim is unsurpassed.
• BLD’s staff offer genuine empathy and faster understanding of the policy holder’s needs
• Handled by people 24/7, not complex IVR or voicemail
• Dedicated lines and branding together with automated data population provide a simple customer process proven to reduce confusion for the policy holder
• With BLD providing FNOL, income is maximised for our broker partners due to leakage elimination and maximising conversion
• A culture of customer care and personalisation in all that we do
• Open architecture IT enabling rapid integration with broker systems