Services for Insurers

BLD’s focus on bikes alone is unique in the UK claims market and this enables us to reduce claims costs for insurers, whilst also delivering customer service excellence. Our breadth of market knowledge means we can assist you in optimising your claims service and you will also benefit from our on-going investments and innovative claims initiatives. BLD can also provide unique retention mechanisms and marketing support in order to drive your policy volumes.
If you have any queries please contact jerry.moorhouse@bldgroup.co.uk

• Customer service excellence
• Reduced claim cycles driving lower average claims costs
• Intervention hires
• Full in-house repair capabilities
• Delegated authority schemes, again reducing claims costs and cycle times
• Bespoke motorcycle claims and repair tracking software
• Genuine empathy / faster understanding
• No credit repair invoices

10 steps that shorten the inspection & repair process
1. BLD provides rapid collection of damaged bikes
2. Estimates provided within 24 – 48 hours
3. Bikes available for inspection during working hours – no appointments required
4. Multiple inspections possible at each visit
5. Qualified workshop staff always available to agree estimates and repair costs
6. Supplementary estimates without delay
7. State-of-the-art repair facilities all in-house
8. Tight process monitoring for rapid parts delivery with fully-automated parts delivery advice
9. Paint work and plastic repairs completed whilst waiting for parts to arrive
10. Free assistance with Pre-Accident Valuations