Claims Management

As BLD only deal with bikes and bikers we are uniquely placed to offer the best motorcycle claims management on the UK market. BLD can manage the entire claims process in-house and usually integrate IT systems to minimise the customer journey and update our partner’s records accordingly.

• First Notification of Loss
• Policy Validation
• Updating partner systems
• Non Fault & Theft claims Management
• Policyholder/Insurer liaison
• ULR services
• Replacement Hire bikes
• In-house repair/salvage
• Claims support
• Bike specialist personal injury solicitor panel
• 24/7/365 manned telephone lines, not Interactive Voice response (IVR)
• Delegated Authority schemes to reduce repair and Total Loss cycle times
• Total Loss valuation and settlement negotiations with policyholders
• Our claims process is fully audited in-house at each key step to ensure compliance with industry regulations and the broker specific SLA’s