We only hire to customers that have no other suitable means of transport. The hire is monitored every 7 days to ensure that the client is using and still needs to use the bike. The storage charges are stopped as soon as the full inspection results are received. We will chase you for an engineer's inspection and we will request a WOP payment when we feel that it may aid mitigation. We have a dedicated mitigation claims team who manage a diary system to ensure that claims are not over looked and do not become stagnant, especially when costs are accruing.
The bike will be stored by us, either in Bournemouth, Brighouse or Northern Ireland. The storage costs will continue until we have received the full inspection results for the bike.
You will be asked to arrange an inspection based on the estimate that we will provide for you. Even if liability is in dispute we will still request that you inspect our client's vehicle in order that we can advise our client correctly in relation to the options available to them, and at the same time you protect your insured's position in relation to quantum of the claim against them. In the event that the bike is repairable, we will be able to discuss with client payment for repairs, subject to them having available funds. Alternatively, if the bike is considered BER, we will be able to pass the results to the client in order to ensure that valuation is agreed, or whether further evidence is needed to support a higher valuation for instance. We will also be able to discuss and arrange salvage disposal to curtail any storage charges accruing. Not inspecting the claimants bike will only lead to unnecessary delays later during the claims cycle.
Once the hire bike has been delivered to our client we will make contact with them every 7 days to confirm that they still need the hire bike, there are no problems with the bike and to update them on the position of the claim. Our clients are advised that they must keep in contact with us throughout the hire otherwise we will be unable to continue hiring to them.
If you are a member of the ABI/GTA we would not expect you to intervene with a client that has already understood and accepted an agreement for a hire motorcycle from BLD. However, should you have any Third Parties that you believe would be suitable for being provided with a replacement bike on an intervention basis we can provide rapid delivery to them on your behalf, at competitive rates. If you are not ABI/GTA members please make contact with us to discuss your requirements.
Once the estimate has been carried out a copy will be sent to you. You can either send your engineer out to inspect the bike at BLD or you can authorise repairs from the estimate alone if you prefer.
Within 48 hours of collecting the damaged bike, BLD will forward a repair estimate to your engineers where appropriate, or the at-fault insurers. Digital images of a damaged bike will be available to support desktop engineers' assessments. Following receipt of a written repair authority from an insurer, BLD will commence repairs to a bike within 24 hours of the arrival of the required parts. In the event that any specialist engineering or paintwork/body repairs are required, these will be done whilst awaiting parts to reduce the repair cycle time.
A claimant's damaged bike will be collected within 24 hours or to a timescale that meets his/her requirements. In the case of 100 percent non-fault claims, BLD will pay all initial storage and recovery charges and recoup costs from the party responsible for the accident.