FAQs

When do BLD collect the claimant's damaged motorcycle?

The claimant's damaged bike will be collected within 24 hours or to a timescale that meets his/her requirements. In the case of 100 percent non-fault claims, BLD will pay all initial storage and recovery charges and recoup costs from the party responsible for the accident.

What happens to a damaged bike after it has been collected by BLD?

Within 24 hours of collecting the damaged bike, BLD will forward a repair estimate to the at-fault insurers as designated by the referrer in their initial instruction. Digital images of a damaged bike will be available to support desktop engineers' assessments. Following receipt of a written repair authority from an insurer, BLD will commence repairs to a bike within 48 hours of the arrival of the required parts.

How are BLD's charges paid?

If the representatives of the claimant instruct BLD, then BLD will forward its charges to the insurer dealing with the claim on behalf of the responsible party.

What about communications?

All postal and/or e-mail communications are actioned within 24 hours of their arrival at BLD. All post is scanned onto our systems. BLD can communicate with instructing parties according to their preferences e.g. by post, telephone, e-mail or fax.

How often will you provide progress updates for a claim?

Monthly and weekly management information is provided to our partners to assist them with management information and statistic analysis, and is tailored to their specific requirements.