FNOL

Bikers prefer to talk to bike specialists

• Experienced BLD claims professionals handling over 100,000 inbound calls annually
• BLD's staff offer genuine empathy and faster understanding of the policy holder's needs
• Handled by people 24/7, not complex IVR or voicemail
• Dedicated lines and branding together with automated data population provide a simple customer process proven to reduce confusion for the policy holder
• With BLD providing FNOL income is maximised for our broker partners due to leakage elimination and maximising conversion
• A culture of customer care and personalisation in all that we do
• Open architecture IT enabling rapid integration with broker systems